Refund Policy

At PLIOXOO, we strive to ensure complete satisfaction with every purchase. If you are not entirely happy with your order, please review our Return & Refund Policy below for detailed guidelines on returns, exchanges, refunds, and order cancellations.

1. Return Window

You may request a return within 30 calendar days from the date your package is marked as delivered by the carrier. Prior to returning any product, you must contact our customer support team to receive authorization. We will evaluate your request and provide official return instructions along with the designated return address. Please do not send items back without prior confirmation from PLIOXOO, as unauthorized returns will not be accepted.

2. Return Eligibility

Unless an item arrives damaged, defective, or incorrect, all returned merchandise must remain in its original, unused, and pristine condition. Products must be unworn, unwashed, and unaltered, complete with all original packaging, tags, manuals, documentation, and included accessories. Valid proof of purchase (such as your order number and checkout email) is required to verify your transaction.

3. Non-Returnable Items

To uphold product integrity, hygiene standards, and safety, certain products cannot be returned. These include, but are not limited to:

  • Custom-made, personalized, or made-to-order items.
  • Hygiene-sensitive items that have been opened or unsealed.
  • Gift cards or store credit vouchers.
  • Products explicitly designated as "Final Sale" or non-returnable prior to purchase.

Any item-specific return restrictions will be clearly noted on the product page or communicated before a return is approved.

4. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your shipment immediately upon arrival. If your order contains damaged items, defective craftsmanship, missing components, or incorrect products, please contact us promptly. To expedite your claim, include your order number along with clear photos or video evidence showing:

  • The affected product and specific damage or error.
  • The outer shipping packaging.
  • The shipping label affixed to the package.

Once verified, PLIOXOO will provide an appropriate resolution, such as a replacement or a full/partial refund, in accordance with applicable consumer rights.

5. Return Shipping Costs

For voluntary returns driven by personal preference (such as changing your mind or choosing the wrong item), customers are responsible for all return shipping fees. If PLIOXOO confirms that a return is required due to our error (such as a damaged, defective, or mis-shipped item), we will provide specific return instructions or prepaid shipping solutions. Original shipping charges are non-refundable unless mandated by law or confirmed in writing by us.

6. Refunds

Once your returned item is received and inspected at our facility, any approved refund will be credited back to your original payment method. The timeframe for the credit to post depends on your bank, card issuer, or payment processor. Where permitted by law, refunds may be reduced if returned merchandise is missing parts, shows excessive wear, or suffers value loss due to improper handling.

7. Exchanges

Exchange availability depends on current product inventory. In most cases, the fastest and most efficient way to exchange an item is to submit an approved return for the original item and place a new order for the replacement item. Please contact our support team to discuss available exchange options.

8. Order Cancellations

If you need to cancel an order, please reach out to us as soon as possible after placing it. We will make every effort to accommodate your request before fulfillment begins. However, once an order has entered processing, packing, or shipping stages, cancellations can no longer be processed, and you will need to follow our standard return procedure after delivery.

9. Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact the PLIOXOO customer support team at service@plioxoo.com. Be sure to include your order number so we can resolve your request as efficiently as possible.