Shipping policy

At PLIOXOO, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand our order processing timelines, shipping methods, and package tracking procedures.

1. Order Processing

Orders submitted to PLIOXOO are verified, prepared, and packaged on standard business days. Please note that order processing time refers specifically to the timeframe required to prepare your items before they are handed over to the carrier, and does not include shipping transit time. Processing times may occasionally extend during peak shopping seasons, promotional events, holidays, high order volumes, or when additional order verification is required.

2. Shipping Rates & Delivery Estimates

Available shipping options, applicable shipping rates, and estimated delivery timeframes will be calculated and presented at checkout based on your destination address and carrier availability. Any estimated delivery dates shown at checkout or in confirmation emails are approximate projections and should not be considered guaranteed arrival dates.

3. Order Tracking

Once your order has been packed and a shipping label is generated, a confirmation email containing your tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to perform the initial scan at major sorting hubs; temporary gaps between tracking updates are normal and expected.

4. Delivery Delays

Shipment delivery times may occasionally be affected by external factors beyond our control, including carrier schedule changes, customs inspections, severe weather conditions, regional transport disruptions, public holidays, or remote delivery locations. Once a package is transferred to the shipping provider, PLIOXOO cannot guarantee exact delivery dates or control carrier transit speeds.

5. Accuracy of Shipping Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address when submitting an order. If you notice an error in your delivery details, please contact our support team immediately. While we will make every reasonable effort to assist you, address modifications cannot be guaranteed once an order has entered processing or packing. Any additional shipping costs, package rerouting fees, or reshipment charges incurred due to incorrect or incomplete delivery details provided by the customer will be the customer's responsibility.

6. Customs, Taxes & Duties

For destinations where international delivery is available, shipments may be subject to import duties, customs taxes, clearance fees, or local administrative surcharges levied by the destination country's authorities. Unless explicitly stated otherwise during checkout, all taxes, tariffs, and customs fees are the sole responsibility of the recipient and are not determined or controlled by PLIOXOO.

7. Lost, Stolen, or Delivered Packages

If your tracking information has not updated for an unusual period, please contact us so we can investigate with the carrier. If tracking indicates that your package has been delivered but you cannot locate it, we recommend taking the following steps before filing a claim:

  • Check around your delivery location (mailbox, porch, side doors, or garage).
  • Inquire with household members, building managers, mailrooms, or neighbors.
  • Contact the local carrier directly with your tracking number for delivery details.

Resolutions for missing, lost, or stolen packages marked as "Delivered" will be evaluated on a case-by-case basis in accordance with carrier policies and investigation results.

8. Split Shipments

To optimize delivery speeds, orders containing multiple products may occasionally be dispatched in separate packages. When this occurs, you will receive individual tracking numbers for each parcel, and items may arrive on different dates. Receiving a partial shipment does not mean items are missing; remaining pieces are likely still in transit.

9. Contact Us

If you have questions regarding shipping rates, delivery status, or tracking information, please reach out to our customer support team at service@plioxoo.com. Please include your order number to help us assist you as efficiently as possible.