Contact Us

Welcome to PLIOXOO.

We are dedicated to delivering attentive and dependable customer care throughout your entire journey with us. Whether you require guidance on product dimensions, material care, order tracking, shipping updates, returns, or have general inquiries about our sculptural vase collections, our support team is ready to help. For any questions regarding your purchase, after-sales service, or wholesale opportunities, please reach out via our official channels below.

1. Customer Support by Email

Email: service@plioxoo.com

Our support specialists meticulously review each inquiry, striving to provide comprehensive responses within 24 to 48 business hours (1 to 2 business days). To expedite assistance for an existing order, please ensure your order number is included in your message.

For product-specific concerns, kindly provide:

  • Product name
  • Order number (if applicable)
  • A concise description of your inquiry or issue
  • High-quality photos, where relevant
  • A brief video if the matter involves the condition of glass, ceramic glaze, concrete textures, or other structural details

Providing these details will help us assist you more efficiently.

2. Customer Support Hours

Customer Support Email:
service@plioxoo.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages submitted outside of regular support hours will be reviewed promptly during the subsequent business period. Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product care and usage guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and materials
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order. If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.

4. Product Support

PLIOXOO offers a curated collection of translucent glass, organic ceramic, and brutalist geometric vases. If you need help with a product, our customer care team can assist with questions regarding:

  • Product dimensions and spatial fit
  • Materials and surface finishes
  • Weight and structural details
  • Proper care for glass, ceramic, and porous stone
  • Recommended use and floral arrangement compatibility
  • Variations in natural textures and colors
  • General product questions

Because specifications vary significantly between our vase collections, please include the specific product name when contacting us.

5. Business & Wholesale Inquiries

PLIOXOO welcomes inquiries from interior designers, boutique retailers, commercial buyers, and other potential partners. For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
service@plioxoo.com

Please include:

Subject: Business Inquiry
or
Subject: Wholesale Inquiry

so your request can be directed appropriately. If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.

6. Corporate Information

Brand: PLIOXOO

Website: plioxoo.com

Legal Entity:
Shenzhen Sailuo Weixin Technology Co., Ltd.

Registered Address:
Room 1620-1622 (1621B5), Block A, International Chamber of Commerce Tower, No. 138 Fuhua 1st Road, Fu'an Community, Futian Street, Futian District, Shenzhen, China

Unified Social Credit Code:
91440300MAE9CW310Q

If you require further business consultation services, please contact our foreign trade manager, 
Phone: +86 133 0696 3910

Customer Support Email:
service@plioxoo.com

plioxoo.com is owned and operated by Shenzhen Sailuo Weixin Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We're Here to Help

From choosing the right PLIOXOO sculptural piece to receiving and enjoying your order, our team is here to make your experience as clear and straightforward as possible. If you have any questions, simply contact us at:
service@plioxoo.com

Thank you for choosing PLIOXOO.

PLIOXOO — Elevating Your Everyday Spaces.