Privacy Policy

Welcome to PLIOXOO. This Privacy Policy outlines the practices and principles we follow regarding the collection, protection, and utilization of your personal data when you engage with our store, explore our home decor collections at plioxoo.com, or communicate with our support team.

The PLIOXOO platform is managed and operated by Shenzhen Sailuo Weixin Technology Co., Ltd., and our e-commerce infrastructure is proudly powered by Shopify. In the event of any discrepancies between our Terms of Service and this Privacy Policy regarding data handling, the guidelines presented here will take precedence.

By navigating our website and utilizing our services, you consent to the data practices detailed below. We encourage you to review this document carefully.

Data We Collect

In this policy, "personal information" refers to any data that can identify you as an individual or be reasonably linked to you. We do not consider fully anonymized or aggregated data as personal information.

Depending on your interactions with our site and your local privacy settings, the data we process may include:

• Identification & Contact Details: Your full name, email address, phone number, and physical addresses for billing and shipping.
• Profile Data: Account credentials, saved preferences, and customized settings.
• Commercial Information: Records of items you have browsed, added to your cart, purchased, or returned, along with order numbers and transaction statuses.
• Financial Details: Payment processing details handled securely via third-party gateways. We do not retain full credit card numbers or security codes on our own servers.
• Support Records: Any communications, photos, or details shared when you reach out to our customer service team.
• Technical & Device Metrics: Your IP address, operating system, browser type, network identifiers, and specific device configurations.
• Browsing Activity: The pages you navigate, referring websites, timestamps of your visits, and your general journey through our storefront.
• Marketing & Analytical Data: Interactions with our promotional campaigns, conversion metrics, and related attribution identifiers, strictly in accordance with applicable laws.
• Consent Records: Your preferences regarding cookies, targeted ads, and tracking technologies.

How We Obtain Your Information

We gather data through several distinct channels:

• Directly from You: When you finalize a purchase, register an account, subscribe to our newsletter, or email our support staff.
• Automated Tracking: Through the deployment of cookies, web beacons, server logs, and similar technologies as you navigate our site.
• Platform & Operational Partners: From Shopify and other essential service providers that keep our digital storefront running smoothly.
• Financial Partners: From secure payment gateways facilitating your transactions.
• Fulfillment Networks: From our logistics, warehousing, and shipping partners providing delivery updates.
• Marketing & Security Services: From our advertising networks, analytics platforms, and risk-management agencies.

Purpose of Data Processing

We utilize your information to ensure a seamless and personalized shopping experience. Specifically, we use your data to:

Deliver Our Services: To process your transactions, organize shipping, provide real-time tracking, maintain your cart's contents, and seamlessly handle any returns or inquiries.

Secure Transactions: To verify your payments, manage refunds, and actively prevent fraudulent activities.

Optimize Marketing Efforts: To gauge the effectiveness of our campaigns, deliver relevant home decor recommendations, and send promotional updates, provided we have the legal grounds to do so.

Enhance the User Experience: To analyze store traffic, understand shopping trends, and continually upgrade our website's performance and layout.

Maintain Platform Integrity: To monitor for security vulnerabilities, investigate unauthorized access, and protect our community from malicious behavior.

Facilitate Communication: To dispatch order confirmations, respond to your questions, and keep you informed about policy updates.

Uphold Legal Obligations: To comply with tax laws, accounting standards, and lawful requests from regulatory authorities.

Tracking Technologies & Cookies

To make our website function efficiently, PLIOXOO and our trusted partners utilize cookies, tags, scripts, and similar tracking tools.

These technologies are deployed to maintain your login session, secure your checkout process, remember your preferences, and gather aggregated performance analytics. We categorize these tools as strictly necessary, functional, analytical, and advertising-related. While strictly necessary cookies cannot be disabled without breaking the site’s core functions, we will request your consent for non-essential tracking where mandated by law.

You can adjust these settings at any time via the Cookie Preferences tool on our site. Please note that restricting certain cookies may limit your ability to use specific features of our store.

Advertising Partnerships & AppLovin

We collaborate with specialized marketing and measurement agencies to refine our advertising strategies and understand how you interact with our brand. One such partner is AppLovin Corporation.

When authorized, AppLovin’s tracking mechanisms may collect data points such as your IP address, device identifiers, browsing habits, cart additions, and campaign interactions. AppLovin utilizes this data to optimize ad delivery, attribute conversions, and present interest-based promotions, in alignment with your privacy settings and regional laws.

We ensure that appropriate consent is obtained prior to activating AppLovin's non-essential tracking features, and we explicitly prohibit the sharing of highly sensitive personal data for marketing purposes.

You can review AppLovin’s data practices directly at: https://legal.applovin.com/privacy/

Sharing Your Information

While we respect your privacy, operating a global e-commerce brand requires us to share specific details with trusted third parties, including:

• Shopify, our core platform provider.
• Secure payment processors handling your financial transactions.
• Logistics, courier, and warehouse teams ensuring your vases arrive safely.
• Customer support software providers.
• IT infrastructure and cybersecurity firms.
• Analytics and marketing partners (such as AppLovin).
• Legal advisors, auditors, and government bodies when legally compelled.

Should PLIOXOO undergo a corporate restructuring, merger, or acquisition, your data may be transferred to the succeeding entity under strict confidentiality agreements.

Our Integration with Shopify

Because our storefront is hosted on Shopify’s infrastructure, they collect and process data related to your visits to ensure the stability and enhancement of their global services. Your information may be transmitted to Shopify servers located outside of your home country.

To understand exactly how our platform provider handles data, you can read the Shopify Consumer Privacy Policy at: https://privacy.shopify.com/en

Targeted Ads and Your Preferences

Certain regions classify the sharing of data for personalized advertising as a "sale" or "sharing" of personal information. If you reside in such a jurisdiction, you maintain the right to opt out.

You can exercise these choices by adjusting our on-site Cookie Preferences, utilizing browser-level mechanisms like the Global Privacy Control (GPC), or emailing us directly at service@plioxoo.com. Opting out will not stop all advertisements, but it will ensure they are no longer tailored to your behavioral profile.

Promotional Emails

If you have opted in, we may occasionally email you regarding new product drops, styling tips, or special offers. You can seamlessly withdraw from our marketing list by clicking the "unsubscribe" link at the bottom of any promotional email. Please be aware that you will still receive critical transactional emails, such as order receipts and shipping alerts.

External Links

Our website may occasionally feature links to third-party platforms, social media networks, or external services. Once you navigate away from plioxoo.com, our Privacy Policy no longer applies. We strongly advise reviewing the privacy frameworks of any external site you visit.

Age Restrictions

PLIOXOO is designed for an adult audience. We do not intentionally gather data from minors without verified parental consent. If you believe a child has submitted personal details to our site, please contact us at service@plioxoo.com so we can promptly remove the information.

Data Security & Storage

We deploy robust administrative and technical barriers to shield your data from unauthorized access or accidental loss. However, no digital transmission is entirely foolproof. We ask that you never share sensitive information like full credit card details or passwords through standard email channels.

We retain your data only for the duration necessary to fulfill your orders, provide ongoing customer service, prevent fraud, and satisfy our legal, tax, and accounting obligations.

Your Privacy Rights & Regional Laws

Depending on your location, you may hold comprehensive rights regarding your data, including:

• Access & Portability: The right to view the data we hold on you and receive a copy in a portable format.
• Correction & Deletion: The right to amend inaccuracies or request the permanent erasure of your records.
• Restriction & Objection: The right to limit how we process your information or object to specific uses.
• Opt-Out Rights: The right to decline participation in targeted advertising or the "sale/sharing" of data.
• Withdrawal of Consent: The ability to revoke your consent at any time without affecting prior lawful processing.
• Appeals & Complaints: The right to challenge our decisions regarding your data or file a grievance with your local data protection authority.

To exercise any of these rights, please reach out to service@plioxoo.com. We will not discriminate against you in pricing or service quality for utilizing these rights.

International Transfers

To deliver our services globally, your data may be transferred to and processed in countries other than your own. When this occurs, we ensure that legally recognized transfer mechanisms and adequate safeguards are firmly in place.

Policy Modifications

As our brand evolves and legal landscapes shift, we may update this Privacy Policy. We will revise the "Last updated" date accordingly and, where legally mandated, provide prominent notice of any material changes.

Contact Information

For any questions, concerns, or requests regarding this policy or your privacy rights, please contact us using the details below:

Brand: PLIOXOO

Website: plioxoo.com

Contact Number: +86 133 0696 3910

Legal Entity: Shenzhen Sailuo Weixin Technology Co., Ltd.

Registered Address: Room 1620-1622 (1621B5), Block A, International Chamber of Commerce Tower, No. 138 Fuhua 1st Road, Fu'an Community, Futian Street, Futian District, Shenzhen, China

Unified Social Credit Code: 91440300MAE9CW310Q

Customer Support & Privacy Email: service@plioxoo.com

plioxoo.com is owned and operated by Shenzhen Sailuo Weixin Technology Co., Ltd. Our company is fully responsible for managing the online storefront, ensuring customer satisfaction, coordinating global orders, and overseeing all related e-commerce activities.