Shipping Policy

At PLIOXOO, our goal is to ensure a seamless and reliable delivery process from our warehouse to your living space. Our curated collections feature sculptural vases crafted from glass, ceramic, concrete, and travertine. Given the fragile and sometimes heavy nature of these materials, we utilize specialized protective packaging to safeguard your decor during transit.

Order Processing

Once your payment is successfully verified, our team typically processes and prepares your order within 1 to 3 business days. Our fulfillment operations run Monday through Friday, excluding public holidays.

Please note that this processing window is distinct from the actual transit time. During high-volume holiday seasons, promotional events, complex inventory verifications, or other exceptional circumstances, preparation may require a slightly longer timeframe. Certain oversized or highly delicate architectural pieces may also necessitate custom packing procedures before dispatch. As soon as your package leaves our facility, you will receive a confirmation email containing your tracking details.

Estimated Delivery Time

The estimated transit window is generally:

7 to 20 business days after shipment

This timeframe strictly refers to transit and does not include our standard 1 to 3 business days for order preparation. Delivery schedules can fluctuate based on:

  • Shipping destination
  • Carrier network capacity and availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Adverse weather conditions
  • Peak holiday shipping surges
  • Remote delivery locations
  • Local delivery restrictions
  • Other logistical circumstances beyond our control

Please view these delivery timeframes as reliable estimates rather than guaranteed delivery dates.

Shipping Methods and Costs

All available shipping tiers and their corresponding rates are calculated and displayed at checkout based on your destination, package dimensions, and the total weight of the products included in your order. If your purchase qualifies for a free or promotional shipping threshold, this eligibility will be clearly indicated before you finalize your payment.

Note that particularly heavy concrete items or oversized glass vases may be subject to specialized freight arrangements depending on the final destination.

Packaging of Fragile Products

The PLIOXOO portfolio includes items with:

  • Iridescent glass edges and translucent surfaces
  • Reactive ceramic glazes and smooth curves
  • Brutalist geometric corners and textured concrete
  • Porous travertine stone components

To preserve their structural integrity, these items are secured inside custom-fitted protective materials designed to absorb transit shocks and reduce movement. We strongly urge you to handle your package with extreme care upon arrival and inspect the contents immediately after unboxing. Please retain all original boxes and protective foam until you are completely satisfied that your decor has arrived flawlessly.

Tracking Your Order

Once a tracking number is generated, we will send a shipping confirmation notification to the email address associated with your order. It is common for tracking portals to require a short stabilization period before displaying live updates after the shipping label is created. Depending on the logistics provider and destination, detailed movement scans may only appear when the parcel reaches major regional sorting hubs or specific delivery checkpoints.

Delivery Delays

We partner with reputable logistics networks to expedite your deliveries; however, external factors can occasionally cause unavoidable delays. These disruptions may include:

  • Carrier network interruptions
  • Customs processing bottlenecks
  • Severe weather events
  • Global transportation delays
  • Peak season shipping volumes
  • Unexpected local delivery constraints

Should your PLIOXOO order not arrive within the projected 7 to 20 business day window, please reach out to our customer support team so we can review the active tracking data and assist you further.

Shipping Address Accuracy

It is the buyer's responsibility to input a precise, deliverable, and complete address at checkout. We ask that you carefully verify your:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you discover a typo after confirming your purchase, notify us immediately. While we will make every reasonable effort to update the details prior to fulfillment, we cannot alter the destination once a package has entered the processing stage or is actively in transit. Any orders returned to us, delayed, or requiring reshipment due to incorrect address data may incur additional shipping charges where permitted by law.

International Orders

PLIOXOO fulfills selected international requests where logistics permit. Please be aware that cross-border shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage clearance fees
  • Other charges imposed by local authorities

Unless explicitly stated otherwise at checkout, the recipient bears full responsibility for these localized charges. PLIOXOO has no control over international customs processing times or related taxation policies imposed by local governments.

Damaged Products During Shipping

Because our collections encompass breakable ceramics, delicate glass, and heavy stone, we mandate prompt inspection upon delivery. If your vase arrives shattered, chipped, scratched, or structurally compromised during transportation, contact us without delay. To facilitate a swift review of your request, we require:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs showing the condition of the internal protective packaging
  • Photographs of the exterior shipping box
  • A snapshot of the shipping label
  • A short video, if helpful, to demonstrate structural issues

Do not discard any packaging materials or the broken pieces until our customer support team has concluded their review. Depending on the circumstances and our policies, we will provide an appropriate resolution, such as a replacement or refund.

Lost or Delayed Packages

If your tracking log stalls unusually or a package is deemed lost in transit, please alert our team so we can review the available carrier information. Where appropriate, we will initiate a formal inquiry with the delivery provider. Final investigations and resolutions are contingent upon the specific carrierโ€™s protocols and the unique circumstances of the shipment.

Packages Marked as Delivered

If your tracking status claims successful delivery but the parcel cannot be located, we advise thoroughly checking your immediate surroundings first. Please inspect:

  • Your mailbox or standard drop-off area
  • Front, side, or rear entrances
  • Building reception desks or mailrooms
  • With household members
  • With neighbors
  • With the local delivery carrier directly

If the package remains unfound after these checks, contact us so we can review the carrier's delivery coordinates and information with you.

Split Shipments

To optimize safety and efficiency, products from a single order may ship in separate parcels due to:

  • Inventory locations
  • Varying product sizes and weights
  • Specific fragile-packaging requirements
  • Warehouse fulfillment logistics

For instance, a heavy Brutalist concrete vase and a fragile Translucent glass piece may be packaged separately to prevent impact damage. When an order is split, you will receive distinct tracking numbers for each package, and they may arrive at different times. You will not incur any additional shipping fees strictly because we chose to divide the order into multiple shipments.

Receiving Your Order

Unboxing PLIOXOO decor requires a mindful approach. We recommend:

  • Opening the package carefully
  • Avoiding the use of sharp blades deep inside the box that could scratch glazes or glass
  • Extracting the protective foam blocks slowly
  • Lifting heavy items securely from the base, rather than delicate edges
  • Inspecting the product fully before disposing of any packing materials
  • Placing the vase on a clean, stable surface before final styling

Contact Us

If you have any questions regarding shipping, tracking, delivery timeframes, or reporting a damaged shipment, please contact our customer support team:

Brand: PLIOXOO

Website: plioxoo.com

Contact Number: +86 133 0696 3910

Legal Entity: Shenzhen Sailuo Weixin Technology Co., Ltd.

Unified Social Credit Code: 91440300MAE9CW310Q

Registered Address: Room 1620-1622 (1621B5), Block A, International Chamber of Commerce Tower, No. 138 Fuhua 1st Road, Fu'an Community, Futian Street, Futian District, Shenzhen, China

Customer Support Email: service@plioxoo.com

plioxoo.com is owned and operated by Shenzhen Sailuo Weixin Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities. When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently. For damaged or delicate-product inquiries, including photographs of the product and packaging will help us review the situation more quickly.

PLIOXOO โ€” Elevating Your Everyday Spaces.