Warranty & Guarantee

Our Commitment to Quality

At PLIOXOO, our priority is ensuring that every sculptural piece delivered to your home perfectly reflects the high aesthetic and craftsmanship standards displayed on our website. Each vase undergoes a rigorous selection and inspection process before it is carefully packaged for transit. Should your decor arrive compromised, or if it exhibits a qualifying manufacturing flaw within the designated warranty timeframe, our dedicated support team is fully prepared to resolve the issue appropriately.

90-Day Limited Warranty

We proudly stand behind our home decor collections by offering a 90-day limited warranty on the majority of our items, effective from the exact date of confirmed delivery. This coverage is strictly applicable to genuine manufacturing defects or functional impairments that arise while the product is being used as intended.

Based on our assessment of the claim, we may provide one of the following resolutions:

• A direct replacement of the product
• A specific replacement component, if applicable
• Store credit for future purchases
• A monetary refund, where deemed appropriate

The final remedy will be tailored to the specific nature of the defect, our current inventory levels, and the overall context of your claim.

What Is Covered

Our limited warranty protection encompasses scenarios such as:

Manufacturing Flaws

Fundamental errors in the materials or crafting process that actively hinder the normal display or structural integrity of the vase.

Material & Integrity Issues

For our glass, ceramic, and stone collections, this covers unexpected structural failures—such as compromised water-tight seals in designated floral models or spontaneous material faults—during standard indoor use.

Construction Defects

Inherent problems with the item's build, such as a severely uneven base causing instability, provided these issues were not the result of accidental drops, excessive pressure, or improper lifting.

Transit Damage

Decor pieces that arrive shattered, chipped, bent, or otherwise unusable directly due to harsh handling during the shipping process.

What Is Not Covered

Please note that this warranty is voided under the following conditions:

• Damage resulting from accidental drops, blunt impacts, or post-delivery breakage
• Mishandling, such as lifting heavy concrete or stone pieces by fragile edges
• Misuse or deploying the product outside of its intended environmental design (e.g., placing non-water-tight porous stone outdoors or filling it with water without an insert)
• Prolonged exposure to extreme heat, freezing temperatures, excessive moisture, or corrosive substances
• Standard wear and tear over time
• Natural cosmetic evolutions, such as the gradual patina of industrial concrete
• Any unauthorized physical alterations, repairs, or DIY modifications
• Surface degradation caused by abrasive scrubbing pads or harsh chemical cleaners
• Instances of theft or loss
• Defects reported after the 90-day warranty window has expired

Importantly, slight visual nuances—such as variations in iridescent glass refraction, ceramic glaze gradients, concrete porosity, or natural travertine textures—are celebrated characteristics of our artisanal manufacturing process. As long as they do not impede the item's function, they do not qualify as defects.

Damaged or Defective Items

If your package arrives with broken contents, manufacturing flaws, or missing elements, it is crucial that you alert us immediately upon delivery. To facilitate a rapid review of your case, please supply our team with:

• Your official order number
• Your full name and the email address used at checkout
• A concise explanation of the defect or damage
• High-resolution photographs or a brief video clearly illustrating the problem
• Images of the internal and external packaging (especially if the item was shattered in transit)

Do not dispose of the broken item or its protective foam and boxes until our customer care staff has officially processed your claim.

How to Make a Warranty Claim

To initiate a warranty assessment, simply reach out to our customer care department using the email provided below. Be sure to attach your order details alongside the required visual evidence. Our specialists meticulously evaluate every submission and typically respond within 24 to 48 hours. Occasionally, we may request additional perspectives or details to finalize our assessment.

Replacement Products

When a replacement is authorized, our primary goal is to send you the exact same model. However, because our artisanal collections frequently rotate and sell out, the original item may be out of stock. In such cases, we will offer:

• A comparable vase of equal value and aesthetic
• Store credit
• Another mutually agreeable remedy

Fulfillment of replacements is entirely dependent on our active inventory.

Refunds

An approved warranty claim does not automatically translate to a cash refund. The eligibility for a monetary return is dictated by the specific circumstances of the flaw and the guidelines outlined in our Return & Refund Policy. Should a refund be authorized, the funds will be routed back to your original payment method. Please allow standard processing time for your financial institution to post the credit to your account.

Returns and Warranty Are Different

It is important to distinguish between these two policies. Our Return Policy covers preference-based decisions (e.g., changing your mind or needing a different size) within a specified timeframe. Conversely, this Limited Warranty strictly addresses material flaws, structural defects, and transit damage. We encourage you to read our full Return & Refund Policy to understand the requirements for standard returns.

Shipping Damage

Because we ship highly fragile home decor, we ask for your vigilance. Should your parcel exhibit severe external crushing or tearing upon arrival, we strongly advise photographing the unopened box immediately. If the vase inside is compromised, email our team with photographic proof of:

• The damaged exterior shipping carton
• The courier shipping label
• The shattered or chipped product
• The condition of the interior protective foam and inserts

Providing this comprehensive visual evidence allows us to swiftly resolve the issue and file the necessary claims with our logistics partners.

Product Care

To ensure the longevity and pristine appearance of your PLIOXOO decor:

• Adhere strictly to the care instructions provided on the product page
• Utilize the vase solely for its intended decorative purpose
• Handle delicate glass edges and heavy stone bases with utmost caution
• Keep the pieces away from severe temperature fluctuations and caustic chemicals
• Dust and clean surfaces gently using a soft, damp microfiber cloth
• Avoid placing pieces where they can be easily knocked over or subjected to blunt impact
• Store safely in a dry environment if rotating your seasonal decor

Neglecting these basic care principles or misusing the product may invalidate your warranty coverage.

Consumer Rights

This 90-day limited warranty acts as a supplementary benefit to the statutory consumer protections granted by your local jurisdiction. Nothing within this document is designed to override, exclude, or limit the mandatory legal rights you hold under applicable consumer laws.

Contact Us

Whether you need clarification on material care, warranty parameters, or wish to file an active claim, our team is ready to assist.

Customer Support Email:
service@plioxoo.com

We remain committed to reviewing and responding to all inquiries within 24 to 48 hours.