Terms and Conditions
These Terms of Service (“Terms”) govern your access to and use of plioxoo.com and the purchase of any products from our store. The PLIOXOO digital storefront is managed and operated by Shenzhen Sailuo Weixin Technology Co., Ltd.
By browsing our collections or submitting an order through our website, you confirm that you have read, comprehended, and agreed to be bound by these Terms, alongside any other operational policies provided on plioxoo.com.
Scope of These Terms
The guidelines outlined here apply directly to all transactions and interactions on plioxoo.com. To fully understand our operational procedures, these Terms should be reviewed in conjunction with our:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
Product Information & Natural Variations
We are committed to presenting our home decor collections—including dimensions, materials, finishes, and pricing—as accurately as possible. The PLIOXOO catalog features glass, ceramic, concrete, and travertine vases with unique sculptural elements.
Because many of our pieces feature artisanal qualities, actual physical appearance may exhibit slight differences due to:
- Display monitor colour calibrations and lighting environments.
- Inherent material characteristics (e.g., natural pores in travertine, glaze flows on ceramics, or light refraction in iridescent glass).
- Hand-finished manufacturing tolerances and batch variations.
Minor nuances in texture, geometric cuts, or surface shading are characteristic of architectural and organic decor materials. They celebrate the individuality of each piece and do not constitute a manufacturing defect.
We reserve the right to correct typographical errors, update specifications, or adjust stock levels without prior notice. If a significant error impacts an order you have already placed, we will reach out to offer a suitable alternative or process a refund.
Product Suitability & Display
Certain PLIOXOO vases are designed as standalone sculptural art, while others are specifically intended for fresh floral arrangements. Customers must review individual product descriptions to confirm details such as water-tightness or hydroponic suitability.
We do not guarantee that every concrete or travertine vessel is completely waterproof unless explicitly stated. Please verify dimensions, weight, and intended use before finalizing your purchase to ensure the item fits your specific spatial requirements.
Order Processing & Acceptance
Upon placing an order, you will receive an automated confirmation email. This message serves as a receipt of your request, not a legally binding guarantee of fulfillment or shipment.
We retain the right to restrict, hold, or cancel any transaction under reasonable circumstances, which may include:
- Payment authorization failures or suspected fraudulent activity.
- Insufficient inventory or logistical limitations in your region.
- System pricing errors.
- Suspected unauthorized commercial reselling.
If an order is canceled after your chosen payment method has been charged, a prompt refund will be issued to the original account.
Order Modifications
Should you need to adjust or cancel a recent order, please contact service@plioxoo.com immediately. While our team will do their utmost to accommodate your request, modifications cannot be guaranteed once an order has progressed to the warehouse packing, fulfillment, or dispatch stages. If the item has already shipped, our standard Return Policy will apply.
Pricing & Financial Transactions
All prices displayed on plioxoo.com are processed in U.S. dollars (USD). Final checkout amounts may fluctuate based on selected variations, shipping destinations, and applicable promotional discounts.
We reserve the right to adjust product pricing at any time. However, such changes will not affect orders that have already been successfully processed, barring obvious technical pricing glitches.
Taxes, Customs, & Duties
Depending on your delivery location, international shipments may incur additional charges upon arrival, including customs duties, import taxes, and local brokerage fees. Unless stated otherwise during the checkout process, the customer acts as the importer of record and is entirely responsible for clearing these local government charges.
Payment Methods
Available payment options—which may include major credit cards, digital wallets, or Cash on Delivery (COD) for eligible regions—are presented at checkout. By submitting your details, you verify that you are legally authorized to utilize the selected payment method and that sufficient funds are available.
Shipping & Delivery
Logistics, transit times, and delivery fees are governed strictly by our Shipping Policy. Any dates provided at checkout are estimates. Deliveries may occasionally face delays due to customs clearance, extreme weather, or regional carrier disruptions.
Given the fragile nature of glass, ceramic, and stone decor, our fulfillment team uses specialized protective packaging. However, customers are required to carefully inspect their parcels immediately upon delivery.
Damaged or Defective Items
If a vase arrives shattered, chipped, or incorrect, you must notify us as soon as possible. Because we deal in fragile home decor, prompt reporting is essential.
To expedite a resolution, we will require:
- Your order confirmation number.
- Clear, well-lit photos of the damaged item.
- Images of the external shipping box and internal protective materials.
- A photo of the shipping label.
Please keep all packaging materials and the damaged item until our support team provides further instructions. Depending on inventory and regional laws, we will issue a replacement or a full refund.
Product Care Guidelines
To maintain the structural integrity and aesthetic appeal of your PLIOXOO pieces, please adhere to the following care principles:
Glass & Ceramic Vases
- Handle with extreme care to prevent chipping or shattering.
- Place on stable, level surfaces away from high-traffic edges.
- Clean gently using a soft, damp cloth. Avoid harsh scrubbing pads that may scratch smooth glazes or iridescent finishes.
Concrete & Travertine Vases
- Recognize that these industrial materials are porous; handle with clean hands to prevent oil stains.
- Do not use acidic or abrasive chemical cleaners, which can degrade the stone or concrete surface.
- If used for water, ensure the specific product is rated as water-tight, or use an internal glass/plastic receptacle to prevent moisture seepage.
Intellectual Property
All visual and written assets on plioxoo.com—including brand logos, product photography, site architecture, and original copywriting—are the exclusive property of Shenzhen Sailuo Weixin Technology Co., Ltd. Unauthorized reproduction, commercial distribution, or scraping of our website content is strictly prohibited and protected by international copyright laws.
Third-Party Services
Our operations rely on specialized third-party partners for payment processing, global logistics, advertising, and analytics. While we carefully vet our partners, their individual services are governed by their own terms and privacy frameworks. PLIOXOO assumes no direct liability for independent third-party platform outages.
Limitation of Liability
To the maximum extent permitted by applicable law, PLIOXOO and Shenzhen Sailuo Weixin Technology Co., Ltd. shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our website or the display of our products. Our total liability regarding any purchased item shall not exceed the actual purchase price paid by you.
Updates to the Terms
As our brand expands and regulatory environments evolve, we may occasionally revise these Terms. The updated document will be published directly on this page. The policies active at the exact time you place an order will govern that specific transaction.
Contact Information
If you require clarification on any of these Terms, need assistance with an order, or have questions regarding our home decor collections, please reach out to our team:
Brand: PLIOXOO
Website: plioxoo.com
Contact Number: +86 133 0696 3910
Legal Entity: Shenzhen Sailuo Weixin Technology Co., Ltd.
Registered Address: Room 1620-1622 (1621B5), Block A, International Chamber of Commerce Tower, No. 138 Fuhua 1st Road, Fu'an Community, Futian Street, Futian District, Shenzhen, China
Unified Social Credit Code: 91440300MAE9CW310Q
Customer Support Email: service@plioxoo.com